![]() I will pass that information onto my team that is looking to resolve this soon for us. This is just a hunch, and something you can try in the meanwhile to see if it helps! Thank you again for attaching your phone information though, and let me know if the same error happens when on wifi. ![]() What I would recommend, after looking at your screenshot, is to see if you could try changing the setting when connected to wifi? I noticed in your screenshot that it doesn’t look like wifi is on, and it’s possible the mobile data connection is not stable enough to save the change. I will, of course, make sure to keep this thread updated once this has been officially and fully resolved! Rest assured, you should not need to contact our support team at this time. While our teams are looking into this further, they expect that we should have a resolution in the coming weeks. I will make sure to update my accepted solution to reflect this for other neighbors that may come into this thread. Hey Thank you for posting your experience and what you have done in your reply here! After checking with my teams that previously reported on this concern, it looks like it has been re-opened to look into further. If these troubleshooting steps do not work, please share in depth information and examples as to what happens so we can pass it along to the appropriate teams. This is a helpful way for other neighbors that come into this thread to try these recommended troubleshooting steps. Let me know neighbors, the more detail the better, as I’m happy to look into this more for you!įor now, I have accepted this post as a solution. Alternatively, you can upload the video elsewhere, and provide a link here. Please “compress” the file into a ZIP file, and then attach the ZIP file here. When it comes to uploading the screen recording, you may find you cannot attach an MP4 to your reply. This information is very important for us to escalate up to the appropriate teams for further review. In the event that you find no relief and are unable to update the tone still, please reply with your type of phone, what OS your phone is on, app version of the Ring app you’re using, and a screen recording of the error message appearing every time you go to change the tone. It’s possible that if you ask the app to constantly change to different tones and volumes that it could cause an error message within the app. When updating the Chime tone, please make sure you wait a few seconds to update the Chime tone if you have recently adjusted the volume. Before trying to make the change, see if the tone has already been updated to what you previously choose, and share your results here if this was the case. Upon re-opening, navigate back to attempt to make this change. If you get an error message when updating your tone in the app, please force close your Ring app, wait a few seconds, and then open it again. Switching your connections may help avoid this error. Ensure you have no VPN turned on, and try to us only mobile data instead of wifi, or vice versa, if you find an error message when trying this the first time. Please ensure you have the most up-to-date app version, as well as OS version for the phone you are making the update from. Before having this looked into further, please try the follow to update your Chime tone: If you are still experiencing this error, rest assured that I can get this information escalated and looked into further. Hey neighbors! We did have a previous concern with the Chime tones not updating as they should, which was later resolved, but has since re-opened for some neighbors still having this concern.
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